MAJOR PROBLEM.

[MonkeyLord83]

Delete Uranium entirely from their computer, reinstall and repatch (don't forget the neocube.ini), and start from sratch. If that does not work, then something on the computer is causing the save to corrupt. In which case, their is not much you can do at that point, but find another computer to play on...

@SmokedMemes, yep, it seems to be the only way left... If you're worrying about how hard it would be to help them, I can think of 2 ways: 1: redirect them to @ttgjailbreak installer on reddit; and 2: use TeamViewer, which give you control over their laptop for a short period of time so you can see what's on there and do it yourself instead of having to tell them what to do over Skype.